Business process management adoption by custody and share registrars in Kenya
Abstract
Over the past decades, Business Process Management (BPM) has become a vital
methodology or strategy to drive business management agilely. It is one of the
approaches that can make the organization achieve effectiveness and efficiencies through
creating and improving its business processes according to its business strategies,
objectives, and requirements. When organizations embark on BPM projects, unnecessary
non-value adding activities are eliminated, and core activities are improved in order to
achieve higher levels of process efficiency and effectiveness. This outcome is achieved
by optimizing a number of factors, such as decreasing time and/or cost of processes,
increasing quality of processes or improving allocation of resources, while being attentive
to the expectations of external stakeholders. The objectives of this study were to
determine the extent of BPM adoption by Custody and Share Registrars in Kenya and to
investigate the factors affecting BPM adoption by Custody and share registrars in Kenya.
The target populations of this study were management staffs in Custody and Shares
Registrars. This study employed a descriptive research design and relied mostly on
primary data sources. The study generated both qualitative and quantitative data where
quantitative data was coded and entered into Statistical Packages for Social Scientists
(SPSS) and analyzed using descriptive statistics. Basing on the study findings, the study
concluded that that organizations review their set strategies in order to enhance business
process management practices within departments. The study also concluded that
organizations have embraced IT as a means of emphasizing Business Process
Improvement (BPI) practices to a very great extent. Further, the study concluded that
Custody and Shares Registrars staffs are empowered to contribute towards initiatives
through coaching and communication. On organizational culture, the study concluded
that existing cultural orientations are not supportive of the mission and success of the
firm in process improvement. Likewise, the study concluded that IT plays a key role in
achieving an organization's objectives and enhances risk mitigation to a great extent. The
study concluded that money, rewards and other gifts are important for encouraging
competitiveness in the organization.
Citation
Degree of Master of Business Administration,Publisher
University of Nairobi,