| dc.description.abstract | Knowledge is increasingly being recognized as a vital asset for organizations. The
management of knowledge, therefore, is considered important in the formation and
transfer of organizations intellectual assets. Non-profits operate in a unique
environment and for non-profit organizations in the health sector the management of
knowledge is indeed a complex due to the amount of knowledge generated in health
service delivery. These organizations ought to engage in knowledge formation and its
transfer to achieve long-term organizational effectiveness and success. When
organizations are able to incorporate knowledge in the development of value-creating
strategies, this increases their ability to respond to the demands of stakeholders,
development of their workforce and support to critical service delivery. The purpose
of this cross-sectional research was to establish the status of knowledge management
practices at selected non-profit health sector organisations in Nairobi through means
of a survey questionnaire. This questionnaire was directed to management teams as
these were thought to be the knowledge practitioners within their various
organizations. The overall finding is that knowledge management related practices are
well-established within these select organizations. It was, however, found that the role
of leadership in knowledge management practices was rather limited and there was
need for the formalisation of those responsible for steering forward the knowledge
management agenda within these organizations. The creation of knowledge-sharing
culture was found to be enabled by information technological applications and a
favourable organizational culture. The research findings also recognize the value in
knowledge management and observe that knowledge management has improved the
use of organizational memory and intellectual capital and made efforts to improve
operational performance. This study recommends that the alignment of knowledge
management policy to organizational strategy in health sector non-profit organizations
in Nairobi County will act as a guideline on knowledge dissemination within these
organizations. The role of organizational leaders as the vanguards of knowledge
management practices will encourage knowledge-sharing throughout the organization | en_US |
