| dc.description.abstract | Organizations face stiff competition in the international markets which is no longer based on the quantity of goods and services provided by companies but rather on the quality of products brought into the market. The Kenyan government has spent 40 billion on establishing EPZs and foregoes significant amounts of revenue on inputs. Due to this heavy investment, there was need to evaluate utilization of this investments. The purpose of this study was to examine the factors that influence the implementation of QM practices in organizations. Such factors formed the themes of the literature review. They included resources, employee qualifications and training, role of top management and influence of competition.
The objectives of this study were , to investigate the level to which resources influenced implementation of quality management practices in organizations, to establish the extent to which employees qualification and training influenced quality management practices in organizations, to determine how top management support influenced quality management practices in organizations and to establish the extent to which competition influenced implementation of quality management practices in organizations.
A sample size of 60 employees was studied. This study employed the use of a survey study approach with its target population being the different categories of employees of Alltex (EPZ) limited. Primary data was derived through questionnaires distributed to employees, while secondary was sourced from literatures, articles and books and internet sources. Descriptive analysis was used. The study's findings show that resources influenced implementation of quality management practices with 65% supporting human resource influence, 71.7 agreeing with the influence of sophisticated equipment and 75% respondents agreeing that modem machinery had an influence.
Employees qualification and training was also found to be an influencing factor with 61.7% of respondents agreeing, top management had 60% respondents agreeing compared to 16% that disagreed and competition had 81.6% respondents agreeing that it influenced implementation of quality management practices. From the findings of the study it was recommended that companies device practical means of ensuring their employees have relevant skills, invest in technology and work towards meeting customer demands.
The management should also offer facilities that support the production process and improve the relationship between employees. Further enquiry into the impact of quality management practices on the performance of the export processing zones can therefore be made. | en_US |
