Strategic change management practices within the Insurance Regulatory Authority

Abstract

The Insurance Regulatory Authority became autonomous through an Act of Parliament to be able to adequately deal with the challenges and demands of the various stakeholders in the insurance industry. Expectations of quality services have placed extreme pressure on managers and the organisation to deliver on the services. Because of the fact that changes are a necessity in the public sector, change has to be continuous in the life of the Authority.

The purpose of this study was to determine the strategic change management practices adopted by the Insurance Regulatory Authority and the effectiveness of the strategic change management practices. The study was conducted using a case study research design. The interviewees consisted of senior managers and divisional heads of the Authority.

The study found that the Insurance Regulatory Authority has adopted various strategic . change management practices. This includes restructuring of the Authority to meet the demands of the various stakeholders and aligning the Authority's strategies with the government strategies as outlined in the vision 2030. From the findings of the study there are still challenges on change management which the Authority needs to address to get commitment and support from the employees and the players in the Insurance Industry. This would enable the Authority attain its strategic objectives and increase the penetration of insurance in the Kenyan market.