| dc.description.abstract | Core banking management information systems are the foundation upon which financial
institutions worldwide run their business, serve their clients, and provide differentiated
products and services to gain competitive advantage. Savings and credit cooperatives in
developing countries require the same foundation for the same reasons but have fewer
vendor choices, more limited budgets, and sometimes unique requirements, leaving savings
and credit cooperatives to build their own systems or make do with spreadsheets or even
manual paper systems. This research paper employed the ISO/IEC 25010 Software Product
Quality Model to evaluate the management information systems used by savings and credit
cooperatives in Kenya to determine their level of performance in supporting their business.
This was accomplished through a questionnaire designed as per the quality characteristics
defined by the model and distributed to sampled system administrators. The results
indicated that the management information systems in use currently by the savings and
credit cooperatives serve them well in terms of functionality, efficiency, reliability, ease of
use and portability. However, vendor support, technical training and implementation
process are a big concern to them. | en_US |
