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    • Development of a business process outsourcing industry in Kenya: critical success factors 

      Masinde, Muthoni; Waema, Timothy M; Odera, Gilda; Adeya-Weya, Catherine N A; Were, Peres; Chepken, Christopher; Kariuki, Eunice; Kenduiywo, Peter (School of Computing and Informatics, 2009)
      Kenya is preparing itself to enter into the global and vibrant Business Process Outsourcing (BPO) and IT Enabled Services (ITES) market. It however lacks empirical evidence and tailored research to guide its policy ...