| dc.description.abstract | The purpose of the study was to assess perception of managers on the influence of manager demographics on departmental performance focusing on Co-operative Bank of Kenya. Specifically the study was guided by the following objectives(i) To analyze how managers age affect departmental performance .(ii) To establish how gender affects departmental performance (iii) To determine how academic qualification influences departmental performance.(iv) To analyze how managers experience affects departmental performance.(v) To determine how tenure influences departmental performance .
The study used a descriptive research design. The population of interest where the researcher used census of the population in this study consisted of departmental heads and their assistants in Co-operative Bank of Kenya totaling to 34 respondents .Both primary and secondary data was used in this study. Secondary date was collected through document review while Primary data was collected through a field survey where data was collected through questionnaires. Cluster probability sampling technique was used where the entire population was divided into departments. Quantitative techniques have been used for data analysis where researcher employed SPSS- Statistical Packages for Social Scientists.
The findings indicate that young employees are more aggressive and open to learning environment; flexible and adaptable to changes though they might not necessary perform better than the old as departmental heads. On gender, the organization had preference of a male as departmental head as opposed to a female. This could be attributed to the fact that male are risk takers, aggressive and more endowed in management skills and know how. High academic qualification is necessary to internalize matters and thus makes the difference in performance. The findings on experiences show that Employees with wealth of experience can perform better than those without. On the managers tenure, years improves the expertise of departmental heads, builds someone’s confidence and high level of exposure in the department to improve service delivery. | en |
