Iso 9001:2008 Internal Quality Audit and Performance of the Coca-cola Bottling Plants

Abstract

ISO 9001:2008 quality management system enables organizations demonstrate their ability to consistently provide products and services that meet customer and regulatory requirements with the focus on enhancing customer satisfaction. An internal quality audit is one of the requirements for an organization implementing ISO 9001:2008. Internal quality audits seek to continually examine and improve the implementation of the ISO 9001:2008 quality management system to meet the organization’s quality objectives. They can contribute to an improvement in performance by enabling organizations to be internally motivated for the efficient performance of the ISO 9001:2008 quality management system. The quality objectives are connected to the business objectives and hence the internal audit’s objectives can also be connected to the business objectives through quality objectives. Quality management systems based on the ISO 9000 series are the recognized approach to meeting quality assurance standards at the Coca-Cola bottling plants. Auditing is the currency of the certification. It is established through third party audits and maintained through internal quality audits. The study investigates the implementation of the ISO 9001:2008 internal quality audits within the bottling plants. It then examines how the audits impact performance. The study found out that ISO 9001:2008 internal quality audits have a positive impact on performance.