Organizational restructuring and employee morale in barclays bank Kenya limited
Abstract
Organisation restructuring has become an incessant in contemporary organizations.
National borders are no longer a limit to shaping organisational structures. Global
organisational restructuring is often seen as a positive driving force for synergies,
strategic development, competitive advantage, better shareholder value, overall
effectiveness and birth of new production sites. The main purpose of the study was to
evaluate the organizational restructuring and employee morale at Barclays Bank of
Kenya. This research used a case study approach as the research design since the unit of
analysis was one organization which is the Barclays Bank of Kenya Limited. Primary
data was collected using an interview guide with open-ended questions to avoid
subjectivity. The procedure involved personal interactive interviews conducted by the
researcher and the interviewees. The researcher then employed content analysis as a
method of data interpretation. The study established that organizational restructuring by
downsizing affects the morale of employees. The study found out that trust between
managers and employees are critical for effective work relationships, especially under
conditions of high uncertainty or conflict; communication is one of the most dominant
and important activities in organizations; employee involvement during restructuring
influences employee morale and those improving employee skills through training, staff
empowerment, recognition, feedback and communication; employees build trust and
empowerment in the top management if they are provided for support during
restructuring and this influences the employees’ morale in their work and rewarding
employees almost always boosts a company's employee morale. The study made
recommendations as follows: the organization must provide attractive and significant
benefit packages in order to provide basic care for the employees and their dependents;
promotion of a secure and functional working environment is essential for increasing
morale among staff; employees must be viewed as a vital component within the
institution and given a sense of value; organization should encourage open
communication and abolish any barriers which may exist; The managers should
encourage and motivate the line staff while carrying out their responsibilities; the
management needs to set the standard and lead by example; employees are to promote
morale through the expression of professionalism and positive job performance and
ability to work and function as a team is essential to the corroboration of high morale.
Publisher
University of Nairobi
Description
Thesis