| dc.description.abstract | The recent changes in the Kenyan political landscape have brought about cuts in public sector
spending and the demands of government institutions to be efficient in their operations. Kenya
revenue authority with other public sector agencies, are required to make significant cost
savings over the coming years. Lately, procurement has become one of the areas of public
sector administration characterised by considerable costs and inefficiency where the adoption
of innovative technologies, such as e-procurement, can be deployed to effect significant costs
savings. However, there are many barriers to the adoption of such technologies. The aim of the
research is to establish factors influencing e-procurement usage application at Kenya revenue
authority. The research adopted a case study where six interviewees were selected and
interviewed on the perceived factors affecting the implementation of the e-procurement at
KRA. The findings were that there was some difficulty selling the e-procurement concept
internally to organisational stakeholders such as senior management and end-users, a lack of
confidence, a fear of making errors, lack of technology and innovation champions within the
organisations which has inhibited full acceptance of process. The other factors that were found
to affect the e-procurement process include size of the firm and organization readiness. Since,
the data in the research was collected from top managers of the organizations on the basis of
their subjective evaluations; objective performance indicators the findings might have elements
of subjectivity considering that they will be involved in implementation of the e-procurement
process. The research implication is that the firm’s senior management must consider their
internal strategic management processes, training and involve other staff, and their own role in
championing e-procurement to enhance organizational performance. | en_US |
