| dc.description.abstract | Performance appraisal is a key human resource management function which is viewed as
a subset of performance management. It is significant for organizational growth and
development and is instrumental for an organization to remain competitive. The objective
of the study was to establish employees’ perception on performance appraisal process in
G4S Kenya Ltd. The population was 450 employees as per July 2013 payroll. Descriptive
survey was used in the study. The study population focused on four departments Manned
Security, Courier, Cash in Transit and Human Resource Department. A structured
questionnaire was used to collect data. Data was analyzed using descriptive statistics. The
study established that the respondents were aware of the performance appraisal process as
it was clearly defined. Most of the respondents had a positive perception about
performance appraisal process which included appraisers being fair, employees involved
during target setting, offering a corrective action to improve on their performance.
Majority of the respondents however, had a negative perception concerning feedback
where most of the employees do not receive enough feedback to enable them know what
their performance levels are and also do not receive training as remedial measure towards
gapping their missed targets. The study concludes that though performance appraisal has
generally been embraced in the organization, the way the exercise is managed is a
problem and management should ensure that all the stages of appraisal should be taken
into full consideration so that both the employees and the organization achieve the set
targets. The study recommends that managers and supervisors ensure that employees
receive proper feedback, provide training after feedback has been received to improve on
the employees’ knowledge and skills, supervisors should recognize that employees have
different abilities and should consider during target setting. The main limitation of the
study was that the findings were limited to the perception of the respondents and this
makes it difficult to generalize the findings to the non respondents. The study
recommends that studies be done on the factors affecting employee perception on the
performance appraisal process in other organizations. | en_US |
