| dc.description.abstract | In the present day business environment where the society plays a great role in the
success of an organizations strategy, it becomes imperative that an organization comes up
with a strategy that will not be resisted in totality by the society or if there is resistance,
then the level of resistance should not curtail in total the implementation of the same
project. Public engagement is an integral part of a stepwise process of decision making
aimed at broadening the support for the organizations policy and activities, to avoid
conflicts and to generate as much support as possible for the success of the plan over
time. Top managers of public organizations experience pressure in delivering expected
results. They are caught up in a complex reality, where the political decision makers
demand effective and visible solutions. Tax-payers require better service and value-formoney
on their services. The media need action and transparency while the staff requires
sparring motivation and enthusiasm. In order to meet the demands of these diverse group
of parties, government institutions develop strategies that will help them achieve their
objectives and at the same time meet the needs of their stakeholders. The objective of the
study was to determine the role of public engagement in the success of strategy
implementation at the ministry of Devolution and Planning, Kenya. The research design
was a case study. The study used primary data which will be collected using an interview
guide. The data obtained from the interview guide was analyzed using content analysis.
The study found out that the Ministry engages the public in strategy implementation and
this has resulted in reduction in the process time for strategy implementation due to the
reduction of resistance by the stakeholders, poor service delivery, ensuring that public
resources are only channeled towards important activities meant for public good and that
it has helped in efficient utilization of resources such that wastage through such actions as
corruption and unnecessary expenditure has been continuously scaled down. Public
engagement has resulted in the formulation of strategies and policies by the ministry, the
public viewing Uwezo fund as being their project and therefore willing to see it through
thus fewer complaints from the public, better customer relations, efficient
implementation, high morale on both sides of the divide, ease of work and hence better
service delivery and efficient usage of public resource | en_US |
