| dc.description.abstract | The aim of this study was to ascertain the impact of Information and Communication
Technology (ICT) on KenGen‘s performance. Specifically the study sought to determine the
impact of Information and Communications Technology on KenGen‘s performance and to
establish the challenges of using ICT at KenGen. The study adopted descriptive survey design.
The participants comprised of 302 employees of KenGen working in different departments and
levels. The study relied on data collected through questionnaires structured to meet the objectives
of the study. Data was analyzed with the help of SPSS. The main findings were that, ICT had
facilitated production of ad hoc reports, improved quality of work, enabled availability of
reliable information on power generation and facilitated knowledge sharing and building on each
other‘s ideas in real time. In addition, ICT had enabled KenGen to empower its employees and
facilitated employees learning. However, impact of ICT on performance is being hindered by
insufficient access rights to the systems. The study recommends that the KenGen management
should ensure that employees have adequate access rights to the system to enable them work
comfortably. Further the management should facilitate training of employees on ICT systems so
that they can have required skills and knowledge on the systems. | en_US |
