| dc.description.abstract | Employees are perceived to be one of the most important resources for the effective and efficient
organization and without the personal efforts and commitment of the human resources,
organizations cannot succeed. This study sort to look for the relationship of quality of work life
and employee commitment among unionized employees of Kenya Commercial Bank (KCB).The
research adopted descriptive census survey design. The design was preferred because of the crosssectional
nature of the data collected and the inherent comparative analysis. The target population
comprised 290 unionized employees of Kenya Commercial Bank branch network in Nairobi. The
study used primary data collected by use of a semi-structured questionnaire. Primary data was
gathered directly from the respondents. The questionnaire was divided into three sections: section
one had questions on general information of respondents, section two had questions on quality of
work life while section three focused on employee commitment. The questionnaires were
administered through “drop and pick later” method. Data was analyzed using descriptive statistics
such as means, percentages and Standard deviations. Descriptive statistics was preferred because it
provided an efficient summary to the data collected making it easier to draw meaningful
conclusions. Presentation has taken the form of tables Charts and naratives. Pearson’s product
moment and correlation technique was used to establish the strength and significance of the
relationship between QWL and employee commitment among the unionized employees of KCB
branch network in Nairobi.The study established that the bank should conduct a skill match to
align responsibilities to employee knowledge and skills in order to achieve even higher levels of
efficiency and effectiveness in realizing organizational goals. Policies on job rotation and
promotion should be revised to promote more openness and transparency within the bank. The
bank should also review its remuneration to match competition and the current rising costs of
living and inflation. | en_US |
