| dc.description.abstract | The National Registration Bureau of Kenya is a state agency which is mandated with the
registration of Kenyan citizens under the Kenyan constitution who are above18 years. It
is mandated as the sole custodian of the registered data of the Kenyan citizens. The study
was to determine the effects of the complex external environment on the organizational
performance of the National Registration Bureau of Kenya. The study was conducted on
one unit of study which was done in the organization. The data was collected using the
interview guides which were administered to 8 managers of different departments in the
national bureau. The interviews were done at different times depending on the willing
and availability of the managers. The data was analyzed by content analyses which
involved looking for ideas from the responses which formed the basis for discussion. The
findings proved that the external environment was very complex and hence it affected the
organization performance of the National Registration Bureau of Kenya. The study found
out that the external environment factors which affected the organization were the
political, economic, social, technological, ecological and legal environment. The study
results would help immensely in the policy making in the both the national government
and the state agency. The results of the study would also help in the academic area which
would be used by students and other researchers as secondary data. The study
recommended involvement of the National Registration Bureau of Kenya and other
stakeholders in the formulation of its policies, rules and regulations. The education and
sensitization of the Kenyan citizens on the registration requirements and the importance
of the national ID. The organization should develop good relationships with its customers
and try to develop a good corporate image with the public because it has in the past been
largely been tainted as it was largely associated with corruption by its employees. There
should be digitalization of the entire registration process and integration of technology
between the departments in the Kenya Citizens and Foreign Nationals Management
Service which are Immigration, National Registration Bureau, Civil Registration and the
Refugee Affairs department for effectiveness and efficiency delivery of service | en_US |
