| dc.description.abstract | This study was based on performance management and competitiveness of four and five
star hotels in Nairobi. The study was guided by the knowledge based view, the resource
based view and dynamic capabilities theory. The objectives of the study were to
determine the extent to which four and five star hotels in Nairobi practice performance
management and to establish the influence of performance management on
competitiveness of four and five star hotels in Nairobi. The study employed a survey
design to conduct the research. Structured questionnaires were used as the data collection
instrument. Respondents in this study were heads of department, director/ leadership
team members, regional managers or any other key personnel in the hotels. The study
concluded that hotels have performance management systems though they are not
effective and that performance was monitored on a continuous basis. In addition, the
study concluded that there is a strong positive relationship between performance and
competitiveness and that performance management influences competitiveness. The
study recommended that the management of hotels should emphasize the preparation of
personal development plans for employees, employee development should be based on
core competences, the hotels should develop mechanisms to collect employee feedback
and the management of hotels should invest more in training and development. | en_US |
