| dc.description.abstract | The principle of Lean is to eliminate the waste from the system. The purpose of this
study was to explore Lean Supply Chain Management strategies on the performance of
Commercial bank in Kenya. The study had two objectives to achieve: to find out the
lean strategies adopted by commercial Banks in Kenya and to determine the impact of
lean supply chain management strategies on performance of commercial Banks in
Kenya. The research design involved a cross sectional survey of all commercial banks in
Kenya. Data was collected using a questionnaire that was administered through drop and
pick later method. A census was employed in the stud where the target population for
this study included all the 43 Commercial Banks operating in Kenya. One employee was
selected from the procurement and operations department of each of the 43 Commercial
Banks in Kenya. Primary data was collected using structured questionnaires with both
close-ended and open-ended questions. The respondents of the study were selected from
the supply chain department team of the 43 Commercial Banks in Kenya. Questionnaires
were used as instruments of data collection. Secondary data was gathered from library
material, bank journals and reports, media publications and various Internet search
engines covering the business process management of Commercial Banks in Kenya. The
data collected in the research was analyzed using descriptive statistics such as frequency
distributions, percentages and frequency tables were used to summarize and relate
variables. Multiple linear regression analysis was used to determine the joint relationship
between independent and dependent. The findings were presented in tables. The study
established that lean supply chain management strategies were not common among
commercial banks in Kenya due to internal and external challenges. The study concludes
that most commercial banks in Kenya have been embracing lean supply chain
management strategies despite the challenges experienced form the internal and external
environment. Lean supply chain management strategies have assisted the commercial
banks to enhance the performance form the financial and non-financial perspective. The
study recommends that top level management to make customer relations a culture of
the organization by training new and existing employees, management to integrate ICT
in customer service delivery, management should invest in modern models of analyzing
demand and supply trends in order to overcome the challenge of overwhelming demand
and commercial banks should strive and maintain long term relationships for quality of
products and services. It was such an uphill task for the researcher to convince the
respondents to participate in the study. Commercial banks are known to work under very
strict confidentiality in order to secure any unauthorized access to information. Most of
the respondents agreed to participate on condition that the information will not be
divulged to any other party other than for academic purposes only. Future studies should
explore the reasons behind the Challenges of lean supply chain management strategies
applied by commercial banks in Kenya. Factors Affecting the Implementation of lean
supply chain management Strategies among commercial banks should be investigated.
Researchers should go ahead and establish the reasons behind the failure of lean supply
chain management strategy implementation hence establish long term solutions. Future
studies will minimize the challenges experienced during lean supply chain management
strategy implementation. Future studies should try to investigate the relationship
between lean strategies and performance of commercial banks in Kenya. | en_US |
