| dc.description.abstract | Enterprise resource planning systems are business management software that allow
an organization to use a system of integrated applications to manage the business and
automate many functions. The basic goal of an ERP system is to provide one central
repository for all information that is shared by all the departments to improve flow of
data across the organization. Implementing an ERP system is an expensive and time
consuming venture therefore companies need to comprehend the factors influencing
the implementation of ERP systems to avoid wastage of company resources through
ERP implementation failures. This study sought to examine factors influencing
implementation of ERP systems in the mobile communications sector in Kenya. It
was guided by two specific objectives: to establish the factors influencing
implementation of ERP in the Mobile Communications Sector in Kenya and to find
out the relationship between the identified factors and implementation of ERP in the
Mobile Communications Sector in Kenya. The study employed a descriptive
research design. Four factors that influence implementation of ERP systems were
identified through factor analysis. These include: employee knowledge and skills,
top management support, project team and organizational goals and objectives.
Three out of the four variables were found to have strong positive relationships with
ERP implementation. These include: employee knowledge and skills, top
management support and project team. Organizational goals and objectives had
moderate positive relationship with ERP implementation. An examination of the
joint relationship established that the four variables jointly account for 74% of the
variability in ERP implementation. The findings of this study can be useful to
companies planning to implement ERP systems and to ERP consultants. Although
the study focused on the mobile communications sector, the researcher did not
consider whether the size of the firms had an effect on the ERP implementation
process. Future studies could look at factors influencing ERP implementation based
on the size of the firms. The scope could also be extended to include other East
African countries. Additional studies could also focus on the level of adoption of
ERP systems in Telecommunications Industry. | en_US |
