Challenges of Online Recruitment and Selection in United Nations Humanitarian Agencies in Nairobi
Abstract
The objective of the study was to identify the challenges of online recruitment and
selection in the United Nations humanitarian organizations in Nairobi. The study adopted a
descriptive cross-sectional survey research design. The target population was United
Nations humanitarian agencies in Nairobi which were 15 in total, however only 11
questionnaires were collected from the respondent agencies. Data was analyzed using
statistical package for social sciences and the finding represented using tables with
descriptive statistics such as frequencies, percentages, means and standard deviation. The
research finding showed that majority of the agencies used online recruitment and selection
as a form of acquiring manpower to the agencies. The research findings also indicated that
corporate website was the method of online recruitment and selection that most the
agencies had embraced with a representation of 73%.This lead to the conclusion that social
network sites were less used as they only had a representation of 1%.The finding of the
study also indicated that there were challenges that the agencies faced as they carried out
online recruitment and selection as 64% of the respondents indicated that they faced
challenges. These challenges include; budget allocation, strategic prioritization,
globalization and equal employment opportunity/Government regulations. The study found
out that, other challenges that affected online recruitment and selection were human
factors. Some of these factors were training on online recruitment and selection, technology
adoption level by the organization, management instruction and preference, language
barriers, timelines and deadlines. The research recommends that the agencies should
embrace the use of social network site such as LinkedIn to increase the pool of applicants.
The study further recommends that the budget allocation should be increased as this would
ensure that the funds were sufficient for software upgrade and for training programs to
ensure that the man power was well informed and equipped with necessary knowledge and
skill.
Publisher
University of Nairobi