| dc.description.abstract | This project reveals that there has been a significant increase in most of the public universities in
Kenya outsourcing non
-
core services in an attempt to enhance competitiveness. This is because
most universities would rather concentrate on their core ser
vices which is teaching and because
there are many companies that offer these non
-
core services such as cleaning, security, catering
and IT services. These companies have professionally trained employees who can perform these
tasks better. Outsourcing is w
hen a company contracts an outside supplier for services or other
business processes rather than employing staff to do these services in
-
house. It can also be
defined as a process whereby an organization discontinues internal production (for example the
pr
oduction of goods or services) and replace these existing activities and/or factors of production
(for example resources) with capabilities provided by intermediate markets.
Organizational performance is reviewed in the contexts that frame it as a depend
ent variable with
specific emphasis on how it is measured.
An organization’s performance is made visible by the
activities it conducts to achieve its mission. Outputs and their effects are the most observable
aspects of an organization’s performance
. The r
eview of the measurement of performance
highlights the effectiveness of outsourcing. By synthesizing the literature, the foundations are
laid for the improved measurement of performance. We conclude with a call for research that
examines
how an institution
’s size, business strategy and transaction cost influence the decision
to outsource functions in the Universities is recommended. The study also recommends that
comparable studies be conducted in the other industries with a view of establishing whether the
same dynamics of outsourcing hold related effects in those industries | en_US |
