School Transport Outsourcing Among Private Primary Schools in Kitengela, Kajiado County, Kenya
Abstract
The study sought to explore school transport outsourcing practice among private
primary schools in Kitengela. The study surveyed the models of school transport used
in order to establish the extent of school transport outsourcing by collecting primary
data through self-administered questionnaires and observations. Data was analysed
using descriptive statistics. Although the study found in-house school transport more
common, it was evident that outsourcing improves performance. Almost all the
schools that were surveyed outsourced the service on need basis. The survey
established some of the factors that influence the attitude toward school transport
outsourcing as: loss of control, more cost, complexity of management, security
concern, inconsistency, loss of the school’s positioning and lack of contractor’s
keenness to the school administration’s interests of the school. The objectives of the
study were to establish the extent of school transport outsourcing among private
primary schools in Kitengela, determine factors influencing attitudes towards school
transport outsourcing, establish the relationship between outsourcing and operational
performance and establish the models of school transport that schools can use. This
study recommends that school administration assess their operational environments in
order to determine a transport model most suitable for them while ensuring that the
function operates at peak. It further recommends that school administration must
change their mind-sets about outsourcing and discover innovative ways for successful
transport outsourcing which can improve their operational performance in the aspects
of: focus, flexibility, cost reduction and customer satisfaction.
Citation
Degree Of Master Of Business Administration, 2014Publisher
University Of Nairobi