| dc.description.abstract | The objective of this study was to establish the challenges faced by Kenya National
Audit Office in managing strategic change and determine strategic change
management practices adopted by Kenya National Audit Office. The research was
conducted through a case study and in-depth interviews with senior officers
concerned with strategic change management at Kenya National Audit Office using
an interview guide and data analyzed using content analysis. Lack of adequate
funding, inadequate multi-disciplinary officers, high staff turnover, low staffing
levels, low morale as a result of poor remuneration, communication breakdown,
inadequate transport to carry out assignments in the field, unfavorable working
conditions, lack of implementation of recommendation made in audit reports, and lack
of involvement of all staff in the strategic change implementation were some of the
challenges faced by KENAO. KENAO has strategic change management practices
like; ensuring every officer gets a laptop/computer, internet connectivity and intranet
to improve on communication, employment of multi-disciplinary officers like
lawyers, engineers, environmental specialists to enhance quality of audit reports and
also extensive training. With the change process it has been observed that there is
improved staff morale, increased work productivity, less stress, low involvement in
drug and alcohol abuse, few medical claims, enhanced organizational public image,
timely audit reports, increased staff self-development especially by going back to
school, and few legal cases between the office and the clients. | en_US |
