| dc.description.abstract | The main objective of this study was to establish the relationship between procurement
performance and operations efficiency in the telecommunication industry in Kenya. The
study aimed to achieve the following specific objectives: to determine the procurement
performance, the operational efficiency and the relationship between operations
efficiency and procurement performance in the telecommunication industry in Kenya.
The study employed descriptive cross sectional survey design. Members of tender,
procurement and evaluation committees as well as the three level of management were
purposively sampled from all the players in the telecommunication industry in Kenya.
Descriptive statistics and inferential statistics were used to analyse the data. The study
found that flexibility ensured procurement performance to a great extent. Cost ensured
procurement performance to a great extent. Quality ensured procurement performance to
a great extent. Time ensured procurement performance to a great extent. The study
concludes that that taking all the independent variables at zero, a unit increase in
maximized resource utilization will lead to an increase in the scores of the procurement
performance. The study recommends that telecommunication companies should
introduce strict internal controls suitable for streamlining efficiency in its procurement
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