| dc.description.abstract | The promise of ICTs in the banking sector has been seen in terms of its po
tential to increase
customer base, reduce transaction costs, improve the quality and timeliness of response,
enhance opportunities for advertising and branding, facilitate self
-
service and service
customization, and improve customer communication and relat
ionship (Garau, 2002).
Internet banking is the latest development that has added a new dimension to banking
transactions by making it more convenient and also contributes to the elimination of long
wearisome queues in banking halls. Nonetheless, there a
re some problems which do not
encourage banking through the internet and causes many customers to be physically present
in the bank premises instead of taking
advantage of internet banking though i
nternet banking
has improved banking efficiency in renderin
g services to customers. Financial institutions in
Kenya cannot ignore information systems since they play an important role in their
operations because customers are conscious of technological advancements and demand
higher quality services (Okiro, Ndungu
2013).
This study sought to
determine
the impact of
internet banking on cashflow of commercial bank in Kenya
.
The study was conducted on 43 commercial banks in kenya that been using internet banking
since year 2009 to 2013, where secondary data from t
he period of 2009 to 2013 was used in
the analysis. Regression analysis was used in analysis the data. From the finding it was
revealed
that there was great variation in cashflow of commercial banks that had adopted
internet baking due to changes in inter
net banking, size of the bank, bank deposits, wage and
bank’s profitability
.
From the finding on the Correlation coefficient the study revealed that
there was strong positive relationship between cashflow of commercial banks and internet
banking, size of t
he bank, bank deposits, wage and bank’s profitability | en_US |
