| dc.description.abstract | With the introduction of modern technology and the onset of globalization, the world is
transforming into a global village. Orga
nizations are facing very tough competition both
locally and internationally and firms are striving to graduate to world class status in order
to compete favorably in the market. The objective of this study is to determine the effect
of implementation of
world class manufacturing on the operational performance of
Unilever Kenya, Tea Division. In order to determine the effects of implementation of
WCM in Unilever, it was necessary to look at the following parameters; customer
complaints, customer case fil
l on time (CCFOT) or in other terms in time on full (OTIF),
tea calibration accuracy, forecast accuracy, days on hand inventory. One null hypothesis
was tested with a one tail t
-
test on 0.05 level of significance for 12 months done before
the implementati
on and another 12 months after implementation. A break of 1
5
months
after implementation was taken into consideration to allow for the implementation to take
effect.
The findings of the study revealed significant improvements in the operational
performan
ce at 0.05 significance level. On time in full deliveries drastically improved,
which also translated to high levels of customer satisfaction after implementation of
world class manufacturing practices.
The study recommends total involvement of all
stake
holders when implementing world class manufacturing practices and that top
management should drive the entire process. Since world class manufacturing concept is
a continuous process, the researcher also recommends that firms should be on the lookout
for
new production methods
and upgrade their practices
if they are to remain competitive | en_US |
