| dc.description.abstract | Information technology plays an important role in the running of organizations. With the
increasing need of IT, organizations are keen to review the service delivery of this crucial
service. In view of the prevailing debate over the ICT outsourcing concept there is need to
shed more light on the concept. To the humanitarian organisations this research is of
immense importance in measuring the maturity of several elements of their current
outsourcing and provides more information on those areas that perform insufficiently.
The aim of this study was to establish the level of Information Communications and
Technology outsourcing, the benefits, challenges and its impact on the performance of
Humanitarian Organizations in Kenya. The study adopted a descriptive survey design. The
population comprised of twenty seven Humanitarian organizations in Kenya. Sample of 135
employees were randomly selected for the study. Purposive sampling was used to select
respondents for the study. The study relied on data collected through a questionnaire structured to
meet the objectives of the study.
This research has provided insight to managers and other concern personnel of humanitarian
organization on whether to in-source or outsources ICT services. It has also helped
organizations to identify benefits and leverage on them creating time to focus more on
alleviating human suffering for the common good of improving human life. The research is
also crucial in adding more information to the existing body of knowledge on the outsourcing
concept in relation to Humanitarian organizations in Kenya. This is an important
breakthrough for academicians who will always need this information in order to advance the
existing body of knowledge in regard to IT outsourcing, its penetration, challenges, Benefits
and influence on performance of organizations.
Specifically the study looks into the impact of outsourcing on performance, adding to the
existing body of knowledge required to assist policy makers make decisions that would
change the way ICT support is handled. The study findings showed that information and
communication technology outsourcing plays an important role in influence the performance
of the humanitarian organizations to a large extent by assisting to improve response. | en_US |
