Effect of diversity management on performance of Technical University of Mombasa
Abstract
Diversity management is concerned with organizational efforts to ensure that all people
are valued regardless of their differences. Organizations have formulated policies with
regard to managing diversity but it should not just be seen to have policies on managing
diversity issues but it is also important that those policies are implemented fairly among
all employees. This study fits Technical University of Mombasa in that it serves to
portray to management that diversity management affects the performance of Technical
University of Mombasa. The objective of this research study was to establish the effect of
diversity management on performance of Technical University of Mombasa. The
research design was a case study. Data was collected using both primary and secondary
methods of data collection. The primary data collection was from interviewing fifteen
heads of departments of Technical University of Mombasa, while the secondary data
collection was from policy documents and manuals. Content analysis was used to analyze
the views of the respondents. From the findings, it emerged that a diverse workforce
helps in obtaining diverse ideas and views, thus leading one to appreciate other people’s
culture in the work environment. People of different backgrounds prefer to work in an
organization where there are others from other backgrounds and that, groups containing
people with widely varying backgrounds are more likely to see factors and issues
differently and consider a greater range of decision alternatives. The conclusion of the
study was that, there is a positive relationship between diversity management practices
and performance of Technical University of Mombasa. It is recommended that Technical
University of Mombasa should check on employment policies especially those regarding
affirmative action towards the disabled.
Publisher
University of Nairobi