| dc.description.abstract | Implementation of FSSC 22000:2010 for any food manufacturing organization
increases its competitiveness and this serves as a big gain in the marketplace.
Consumers of the firm‟s products have confidence in what they purchase because of
the proven enactment and on-going maintenance of the system. Successful
implementation of the standard has a huge positive implication on the quality of
commodities produced by the firm. This study sought to determine the modalities of
implementing FSSC 22000:2010 practices at Nestle Kenya limited, the benefits that
the firm has reaped due to the implementation and finally to determine the effect of
the standard practices to the firm‟s competitiveness. The research methodology
adopted was a case study using Nestle Kenya Limited as the unit of study. The
research findings revealed that Nestle Kenya Limited have systems and structures of
FSSC 22000:2010 well in place. The organization had to contend with a number of
issues when they started to implement the standard. These were: employees not
receptive to the idea at first, no clear understanding of the standard for many, low
level of empowerment, lack of motivation, unclear objectives, internal inefficiencies,
manual process and misalignment across departments. The benefits that the firm has
seen from the standard include; notable reduction in consumer complaints, reduced
quality near misses, zero product withdrawals from the market, reduced production
costs, improved traceability across their value chain, proactive and preventive
employee culture, legal compliance, better risk management, proven industry
credentials and better stakeholder relationships. It is also important that the barriers
cited by the informants as hampering effective implementation of the standard be
addressed by the leadership of Nestlé Kenya in order to reap the full benefits of FSSC
22000:2010 and significantly improve the quality performance of the company. | en_US |
