| dc.description.abstract | Good records management will promote efficient and effective public services in ways such
as ensuring regulatory compliance, curb graft, minimizing litigation risks, support making of
informed decisions by providing timely and sufficient information, promoting accountability
among others. The aim of this study is to assess record management practises at the county
government with specific references to county headquarters and how records management
enhances delivery of good public services. The study was a case study and quantitative in
nature and it used questionnaires and interview schedules as instruments of collecting data.
The study sample included 5 records managers, 12 top management officials, 28 action
officers, 36 clerical officers and 19 registry staff. Questionnaires were the key data collection
tools used but they were supplemented by interviews. Some of the key findings of the study
included; the county has not implemented a records management program, lack of adequately
trained records management staff, lack of records centre and an archive for semi-current and
non-current records. The county has also not implemented a disaster management program
especially for its vital records, the equipment and storage facilities are not adequate, there is
lack of awareness on the importance of records and records management among non-records
management staff, and the county has not adopted information, communication technology in
enhancing and improving records management. It is out of those findings that the study
proposed a number of recommendations which included the need to implement records
management policies, standards, guidelines and procedures. The county headquarters should
also automate its records management functions and implement records management
awareness programs for non-records management staff. The county should also implement a
records management, disaster management program and provide training programs for
records management personnel. | en_US |
