| dc.description.abstract | The study investigated the factors influencing the performance of public servants, in
Machakos County. The legitimacy of any public service draws its breath from the
capacity of responding to the needs of citizens in a way that is economically efficient. An
emerging consensus among public sector experts is that in as much as public sector
performance involves efficiency and outputs, it also involves the effectiveness of
outcomes. The two major questions which are under consideration when it comes to
public sector performance include: are citizens getting what they need and in what
optimal way are public sector organizations using the resources under their disposal. The
study was guided by the following objectives: to determine the impact of management
practices on the performance of public servants, to assess the influence of work
environment on the performance of public servants, to explore the influence of equipment
and tools on the performance of public servants and finally to establish the influence of
motivation on the performance of public servants. The research design used for the study
was descriptive survey research. The target population was 1000 public servants working
in the county government of Machakos. Through stratified random sampling, the study
selected 10% of the study population which is 100 respondents who were issued with
questionnaires for data collection. Afterwards the data was analyzed using SPSS Version
20 and results presented in form of tables, figures and charts. Work performance among
civil servants stands at the center of meeting the economic and developmental goals of a
nation or state thus factors such as management, morale, resources and motivation among
civil servants in state owned corporations or organizations should be treated as a an
important factor just like any other. The management in an organization should be
visionary and ambitious thus ensuring that the various structures of management that are
put in place will ensure performance at optimal levels and also the people in the
management level are rightly qualified for the job. The motivation of employees should
be an important job for the organizations and that every incentive possible should be used
to ensure that the morale of workers is kept at peak always. The study recommends that
work performance among civil servants should be given the seriousness it deserves by the
management and also the factors that affect it; the management should dedicate enough
resources in terms of time and finances to ensure optimal performance | en_US |
