| dc.description.abstract | The Geothermal Development Company (GDC) is a 100% state-owned company,
formed by the Government of Kenya to fast track the development of geothermal
resources in the country. Geothermal energy is ISO certified and fully complies with
quality standards and regulations in its operations. The main objectives of the study
were to determine the quality management implementation in GDC, to establish the
benefits of quality management and to establish challenges of quality management
implementation. Data collection was done through the use self-administered
questionnaires. Analysis was done using frequency distributions and percentages to
determine the profile of respondents and QM implementation, benefits and challenges
were analyzed using means scores and standard deviations. The findings revealed that
the most popular quality management practices adopted by GDC were: quality
control, quality assurance and continual improvement. According to the findings, the
benefits of implementing quality practices were: elimination of defects and wastes,
reduced complaints, constant improved products and processes, organization
development, increased efficiency greater consistency and improved customer
satisfaction. From the results the main challenges affecting implementation of quality
management in GDC were: lack of management commitment, resistance to change,
negative employee attitude and internal politics. In conclusion, implementation of
quality management should be encouraged in the parastals and private sectors in large
for it has led to more gain in GDC in only the last three years of practice. | en_US |
