| dc.description.abstract | The strategic change management practices differ from one organization to the other
due to differences in context and the people involved and affected by the change.
Change is driven by business trends, environmental, Social, cultural, economic and
political factors. The way the leadership of an organization communicates, involves
and motivates all the stakeholders especially the employees in the change agenda
contributes to the successful implementation of the strategic change. The researcher
employed a case study approach in order to obtain as much information as possible.
The objective of this study was to determine the strategic change practices at SMFB.
Interview guides were administered to five senior managers who were directly
involved in the formulation and implementation of the change strategies. Data was
analyzed using content analysis. The study revealed that SMFB used both planned
and emergent approach to manage change and the major challenges faced during the
implementation of change was resistance to change. The issue of confidentiality,
individual perception of change and research methodology limited the study. The
research recommends that a further study should be conducted on the nine
Microfinance Banks to establish their strategic change management practices. This
will help policy and regulatory bodies to plan best practices in relation to the
microfinance banking subsector which is still growing. | en_US |
