Employee perception of change management at K-REP
Michira, Caroline N
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Change management is the process, tools and techniques to manage the people side of business. Change is required to achieve the required business outcome and to realize that business change effectively within the social infrastructure of the workplace. Perception is a cognitive process that lets a person make sense of stimuli from the environment. Perception is influenced by internal and external factors leading people to see some perceived events differently. This study therefore sought to determine employee perception of change management at K-Rep. The objectives of the study were to establish the process of change management process at K – Rep as well to determine the employees‟ perception of change management at K-Rep. The study adopted a case study method as its research design. Stratified sampling was adopted for this study. In this case 34 employees of K-Rep Bank were involved in the study. Primary data was collected by questionnaire method. The findings indicated that the forces of change that largely affected the organization include; the need to improve product and services, the need to improve productive efficiency, the need to improves standards, growing the customer base, the need to introduce a new culture in the organization, change in demand for K-Rep products or services and growing the current revenue and profits. On the other hand the perceptions that were largely felt by the respondents include enhancing competitiveness, leading to loss of morale and broadening the product and service range in existing markets.
University of Nairobi