| dc.description.abstract | This study focuses on the employee perception of labour relations in Kenya commercial bank. The main areas about which information was gathered included employee satisfaction with working at KCB and the factors which negatively affect labour relations, conflicts and grievances at work place, the position of trade unions in the banking sector and participation in decision making.
This was a survey research. It involved administering questionnaires to all levels of employees in KCB including Directors, Managers, Section Heads and Clerks involved in the daily running of the bank. Other people involved in labour relations in the bank included the trade union members and officials who work with the bank.
The study revealed that the main cause of moderate labour relations in the bank in the sense of flow of information from the managers to the employees under them and the main cause of conflicts is poor communication, followed by social relationships and tribalism in that order.
The study also established that participation in decision making in the bank is not hindered by lack of adequate education but moderately hindered by lack of time and motivation for such activities.
This study can go a long way in empowering employees of the bank and the management through data on the opinion of various cadres of staff. It would also help in improving the efficiency and effectiveness of the union in bargaining collectively for its members. | en |
