Relationship between electronic operations and organizational performance amongst government agencies in Kenya
Abstract
Organizations have to adapt ICTs to business processes. E
-
operations in government provide
many opportunities to improve t
he quality of service to the citizens. Citizens should be able to
get service or information in minutes or hours, versus today’s standard of days or weeks,
citizens, businesses and state and local governments should be able to find required reports
without
having to hire the services of experts .The specific objectives for the study were to assess
the extent of adoption of e
-
operations in Government Agencies in Kenya and to determine the
relationship between e
-
operations and organizational performance in G
overnment Agencies in
Kenya. The study adopted a descriptive Research design, which ensured ease in understanding
the insight and ideas about the problem. This research used both primary data and secondary
data. Secondary data was obtained from Government
Agencies in Kenya’s information systems.
Primary data was collected through semi
-
structured questionnaires.
Primary data was collected
through semi
-
structured questionnaires. This was done using drop and pick method to the sample
of 10% 175 respondents fr
om 1750 employees working in government agencies in Kenya.
The
data from the questionnaires and the interview schedule was coded and the response on each
item put into specific main themes. The data obtained from the research instruments was
analyzed by
use of descriptive statistics (frequencies and percentages) and inferential statistics.
Based on the above findings, the study concludes that technology was used to a large extent in
various departments which include: Risk analysis, risk control, risk mo
nitoring and risk
assessment.
From the study the researcher also conclude that, lack of top management support,
management fear of technology, security issues, literacy level of customers and lack of skill by
the IT personnel was a barrier to service qual
ity in the department
Citation
Mumu S.M, (2014) Relationship between electronic operations and organizational perfor mance amongst government agencies in Kenya. International Journal of Social Sciences and Entrepreneurship . 3(1), 1 4 3 – 1 6 4.Publisher
University of Nairobi
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