Browsing Faculty of Science & Technology (FST) by Subject "Application Of The Balanced Scorecard Framework In Performance Measurement"
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Application of the Balanced Scorecard Framework in Performance Measurement of E-Government Services: Case of Kenya Revenue Authority
(University of Nairobi, 2014-12)Performance measurement is a prerequisite to e-Government efforts to audit services and assure citizens of the accountability of the government. This research sought to apply the Balanced Scorecard concept as a consistent ...