Browsing Faculty of Science & Technology (FST) by Subject "Automated Customer Support With Conversational Agents"
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Automated Customer Support With Conversational Agents Employing Text Mining: A Case of online University Application
(University of Nairobi, 2014-12)The use of online information systems that can be and are accessed on a 24 hour basis has continued to grow both locally and globally, these systems require available customer support at all times. Customer support is ...