Browsing Faculty of Science & Technology (FST) by Subject "Influence of Information Technology Infrastructure Library (Itil) Framework Adoption on Information Technology (It) Service Quality -a Case of Telecommunication Companies in Kenya"
Now showing items 1-1 of 1
-
Influence of Information Technology Infrastructure Library -Itil- Framework Adoption on Information Technology -It- Service Quality - a Case of Telecommunication Companies in Kenya
(University of Nairobi, 2022)The focus of information technology (IT) services has been initially on providing services that are of high quality and have low cost. IT executives in most organizations are uncertain of the influence IT Service Management ...