Browsing Faculty of Arts & Social Sciences, Law, Business Mgt (FoA&SS / FoL / FBM) by Author "6c8d7d56-c974-45a3-95a9-51026b05b09c"
Now showing items 1-2 of 2
-
Customer Satisfaction Survey “a Case Of The Jubilee Insurance Company Of Kenya Limited”
Gichuru, Peter W (University of Nairobi, 2011)The study was about customer satisfaction level at The Jubilee Insurance of Kenya Ltd. The objective of this study was to determine the level of customer satisfaction of the life clients at Jubilee Insurance. The study ... -
Service Quality Management Practices,organizational Characteristics, Industry Competition and Performance of Insurance Companies in Kenya
Gichuru, Peter W (university of nairobi, 2018)The general objective of this study was to establish the effect of service quality management practices, organizational characteristics and industry competition on performance of insurance companies in Kenya. The specific ...