Browsing Faculty of Arts & Social Sciences, Law, Business Mgt (FoA&SS / FoL / FBM) by Title
Now showing items 20310-20329 of 24448
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Service Quality and Customer Satisfaction in Kenya Airways Cargo Operations
(University of Nairobi, 2014)The aim of this study is to establish how perceived service quality impacts customer satisfaction in airline cargo operations. Specifically the study seeks to identify the key determinants of service quality in airline cargo ... -
Service Quality and Customer Satisfaction in Kenya Aviation Industry
(University of Nairobi, 2016-11)The main purpose of this study was to investigate the relationship between service quality and customer satisfaction in the aviation industry in Kenya. There were three specific objectives: to determine customer perceived ... -
Service Quality and Customer Satisfaction in Registered Private Security Firms in Kenya
(University of Nairobi, 2019)Service quality is among the main aspects that enhance customer satisfaction. Registered private security firms have made an attempt towards improving quality in the services offered though the existing studies have not ... -
Service Quality and Customer Satisfaction in the Banking Sector in Kenya
(University of Nairobi, 2014)As the service industry becomes increasingly competitive, firms continuously look for ways to distinguish themselves from competitors. Service quality has attracted major attention from academic researches as well as ... -
Service Quality and Customer Satisfaction: the Case of Safaricom M-pesa Services
(University of Nairobi, 2015)The concept of quality, efficiency, productivity, growth and survival pose a great challenge for the survival and growth of all corporate bodies. There is need for service firms to improve only quality dimensions, which ... -
Service Quality And Customer Value
(University of Nairobi, 2016) -
Service Quality and Library User Satisfaction Among Universities in Kenya
(University of NairobiSchool of Business, 2013)Service quality and customer satisfaction are key concepts that organizations must appreciate in order to remain competitive in any business environment. More importantly is the need for organizations to understand and ... -
Service quality and operational performance of Tour operators in Kenya
(University of NairobiSchool of Business, 2013)Service quality is one of the key elements that enable tourism enterprises to gain competitive advantage over others in the industry. The aim of this was to explore the relative significance of service quality components ... -
Service Quality And Organizational Performance In The Health Sector: A Case Of Mama Lucy Hospital, Nairobi
(University Of Nairobi, 2016)Delivery of health services is an important component of healthcare in society at large, and organizations that are involved in the business naturally strive to see that their performance meets and exceeds patient‘s ... -
Service quality and passenger satisfaction in Rift Valley Railways Corporation-Kenya
(University of Nairobi, 2014)According to World Bank study (2009), by 1990s most of the African railways were in poor shape requiring large investments in infrastructure and rolling stock, and a new business oriented approach to their activities. ... -
Service Quality And Performance Improvement In Health Care: A Case Of Kenyatta National Hospital
(University Of Nairobi, 2016)For service organizations to achieve higher performance, quality should never be compromised at all costs. Employing of reliable and a valid instrument of quality measurements are essential for performance improvements. ... -
Service Quality and Performance of Paid Television Services: the Case Study of Zuku Company Limited
(University of NairobiSchool of Business, 2013-10)Providing a high-quality service is a major issue for all businesses especially for pay TV industry. Customer satisfaction may establish the success or fail of a business. In order to be competitive in the pay TV industry, ... -
Service Quality and Performance of Private Hospitals in Nairobi County
(University of Nairobi, 2016-09)This study was geared towards investigating the relationship between service quality and performance of Private Hospitals in Nairobi County. To achieve the objective of the study, the study used descriptive cross-sectional ... -
Service Quality and Purchase of Life Insurance at Jubilee Insurance Company of Kenya Limited
(University of NairobiSchool of Business, 2013-10)The study focused on assessing the service quality and purchase of life insurance at Jubilee insurance company. The specific objectives were first, to determine customers‘ perceptions on service quality, second, to determine ... -
Service Quality and Student Satisfaction of Students in Private Universities in Nairobi County
(University of NairobiSchool of Business, 2013)Private universities in Kenya like other businesses operate in a competitive environment. Knowing how to satisfy their students who are their primary customers is important because it can lead to future business. The ... -
Service quality delivery by domestic workers in Nairobi's Buruburu estate
(University of Nairobi, 2014)Service quality is the difference between customer expectations of service and perceived service. Quality of service delivered by domestic workers has been an elusive issue over the years with not much emphasis on the ... -
Service Quality Dimension In Health Care Service Delivery: The Case For Healthstrat
(University of Nairobi, 2014-10)The main objective of this study was to investigate service quality dimension in health care service delivery, the case for healthstrat. In doing so, the study adopted the following objectives: to investigate the factors ... -
Service quality dimensions adopted by commercial banks in agency banking in Kenya
(University of Nairobi, 2013)Service quality has become indispensable to organizations, marketers and academic researchers over a long period of time. This is due to its impact on improving competitiveness of a firm and maintenance of customer loyalty ... -
Service quality dimensions and customer satisfaction in Barclays bank of Kenya
(University of Nairobi, 2015)The study focused on assessing the service quality dimensions and customer satisfaction in Barclays bank of Kenya. The specific objectives were to determine levels of service quality and levels of customer satisfaction ... -
Service Quality Dimensions and Customer Satisfaction in the Kenyan Airline Industry
(University of Nairobi, 2015)This study was carried out in the airline industry in Kenya. The objective of the study was to determine the level of customer satisfaction and service quality in the industryand the relationship among these twofactors. ...
