Browsing Faculty of Arts & Social Sciences, Law, Business Mgt (FoA&SS / FoL / FBM) by Title
Now showing items 20292-20311 of 24447
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Service Outsourcing and Operational Performance of the Real Estate Firms in Nairobi City County
(University of Nairobi, 2019)In the current dynamic era which is described by market volatility, cycle times, constant change cycle times and demand to reduce costs attached with the globalization trend has driven the rising need to outsource business ... -
Service Outsourcing and Performance of Universities in Kenya
(University of Nairobi, 2017)Outsourcing is a business philosophy that implies entrusting business to other people to perform them on your behalf. The benefits that can be derived from service outsourcing on some services are numerous and firms only ... -
Service Outsourcing And Supply Chain Performance Of Cement Manufacturing Firms In Kenya
(University of Nairobi, 2016-10)Service outsourcing is a concept that has been widely adopted by many manufacturing firms in today‟s world. Globalization has been the main reason of outsourcing. Companies have therefore worked tirelessly in order to find ... -
Service Outsourcing and Supply Chain Performance of Cement Manufacturing Firms in Kenya
(University of Nairobi, 2016)Service outsourcing is a concept that has been widely adopted by many manufacturing firms in today‟s world. Globalization has been the main reason of outsourcing. Companies have therefore worked tirelessly in order to ... -
Service Outsourcing and Supply Chain Performance of Private Hospitals in Nairobi, Kenya
(university of nairobi, 2018)It has become challenging to conduct business in the contemporary world, given the dynamic global environment. Based on numerous indicators of increased uncertainties in the future, organizations are becoming weary of the ... -
Service Procurement Practices And Performance Of Mobile Service Providers In Kenya
(University of Nairobi, 2018)This study sought to establish the influence of service procurement practices on performance of mobile service providers in Kenya. The study utilized descriptive research design to answer the objectives of the study. The ... -
Service Quality and Competiveness in Mobile Money Firms
(University of Nairobi, 2016)Since the entry of Mpesa in the year 2007, electronic mobile money transfer has immensely grown. The growth of this system is highly complex and thus it needs connections of agents to carry out transactions which give high ... -
Service quality and customer loyalty among supermarkets in Nairobi county
(University of Nairobi, 2014-11)In Kenya, supermarket sector has experienced a phenomenal growth in the last decade due to changing tastes and preferences of consumers. This poses tight competition among the supermarkets as well as from the traditional ... -
Service Quality and Customer Loyalty in Deposit Taking Saccos in Kenya
(University of Nairobi, 2017)The main objective of this study was to investigate the relationship between Service Quality and customer loyalty in DT-SACCOs in Kenya. Service quality has been considered as independent variable whereas customer loyalty ... -
Service Quality and Customer Loyalty in the Automotive Industry in Kenya
(University of Nairobi, 2021)For a multitude of reasons, including earnings, customer referrals, publicity, market share, and competitive positioning, businesses that want to succeed in the marketplace must build and deepen relationships with loyal ... -
Service quality and customer loyalty in the Insurance Industry in Kenya
(University of Nairobi, 2017)The insurance industry in Kenya has been steadily growing in the last few decades with many insurers understanding the importance of the customer and the need for competitive advantage. In today‘s competitive and fast paced ... -
Service Quality and Customer Retention at Savvy Riders Kenya
(University of Nairobi, 2021)The retention of customers has been under discussion for many years and is still one of the most important unresolved marketing problems. Customer service is considered as the provision of services to meet the needs of ... -
Service quality and customer satisfaction among mobile telephony subscribers in Nairobi
(University of Nairobi,, 2013)The purpose of the study was to investigate the relationship between service quality and customer satisfaction with a view of identifying the strategic dimensions of service quality which impact positively on customers. ... -
Service quality and customer satisfaction at Kenya Airways Ltd
(School of Business, 2012)Both descriptive and inferential statistics were used to analyze the study findings for the 63(63%) of the respondents that gave their responses. Descriptive analysis involved use of measures such as means, standard ... -
Service quality and customer satisfaction in Certified Public Accountant training institutions in Nairobi Kenya
(University of Nairobi, 2014)This research project sought to establish the relationship between Service Quality and Customer Satisfaction in Certified Public Accountancy Training Institutions (CPATIs) in Nairobi. The study focused on influences of ... -
Service Quality and Customer Satisfaction in Hotels in Nairobi, Kenya
(University of Nairobi, 2014)High level of competitiveness in the marketplace in which hospitality industries such as hotels function has been one of the main reasons why service quality and customer satisfaction have become of great importance. In ... -
Service Quality and Customer Satisfaction in Kenya Airways Cargo Operations
(University of Nairobi, 2014)The aim of this study is to establish how perceived service quality impacts customer satisfaction in airline cargo operations. Specifically the study seeks to identify the key determinants of service quality in airline cargo ... -
Service Quality and Customer Satisfaction in Kenya Aviation Industry
(University of Nairobi, 2016-11)The main purpose of this study was to investigate the relationship between service quality and customer satisfaction in the aviation industry in Kenya. There were three specific objectives: to determine customer perceived ... -
Service Quality and Customer Satisfaction in Registered Private Security Firms in Kenya
(University of Nairobi, 2019)Service quality is among the main aspects that enhance customer satisfaction. Registered private security firms have made an attempt towards improving quality in the services offered though the existing studies have not ...
