Browsing Faculty of Arts & Social Sciences, Law, Business Mgt (FoA&SS / FoL / FBM) by Title
Now showing items 20314-20333 of 24440
-
Service Quality and Performance of Private Hospitals in Nairobi County
(University of Nairobi, 2016-09)This study was geared towards investigating the relationship between service quality and performance of Private Hospitals in Nairobi County. To achieve the objective of the study, the study used descriptive cross-sectional ... -
Service Quality and Purchase of Life Insurance at Jubilee Insurance Company of Kenya Limited
(University of NairobiSchool of Business, 2013-10)The study focused on assessing the service quality and purchase of life insurance at Jubilee insurance company. The specific objectives were first, to determine customers‘ perceptions on service quality, second, to determine ... -
Service Quality and Student Satisfaction of Students in Private Universities in Nairobi County
(University of NairobiSchool of Business, 2013)Private universities in Kenya like other businesses operate in a competitive environment. Knowing how to satisfy their students who are their primary customers is important because it can lead to future business. The ... -
Service quality delivery by domestic workers in Nairobi's Buruburu estate
(University of Nairobi, 2014)Service quality is the difference between customer expectations of service and perceived service. Quality of service delivered by domestic workers has been an elusive issue over the years with not much emphasis on the ... -
Service Quality Dimension In Health Care Service Delivery: The Case For Healthstrat
(University of Nairobi, 2014-10)The main objective of this study was to investigate service quality dimension in health care service delivery, the case for healthstrat. In doing so, the study adopted the following objectives: to investigate the factors ... -
Service quality dimensions adopted by commercial banks in agency banking in Kenya
(University of Nairobi, 2013)Service quality has become indispensable to organizations, marketers and academic researchers over a long period of time. This is due to its impact on improving competitiveness of a firm and maintenance of customer loyalty ... -
Service quality dimensions and customer satisfaction in Barclays bank of Kenya
(University of Nairobi, 2015)The study focused on assessing the service quality dimensions and customer satisfaction in Barclays bank of Kenya. The specific objectives were to determine levels of service quality and levels of customer satisfaction ... -
Service Quality Dimensions and Customer Satisfaction in the Kenyan Airline Industry
(University of Nairobi, 2015)This study was carried out in the airline industry in Kenya. The objective of the study was to determine the level of customer satisfaction and service quality in the industryand the relationship among these twofactors. ... -
Service quality dimensions and customer Satisfaction in the Kenyan Telecomunications service industry: A case of Nokia Siemens networks
(School of Business, 2012)Managers at Nokia Siemens Networks frequently make decisions on service delivery and how to minimise the Service delivery costs. Strength of industry rivalry, lower switching costs by buyers of telecommunication equipment ... -
Service quality management practices, marketing productivity, firm characteristics, industry competition and performance of hotels in kenya
(University of Nairobi, 2014)The topic of the study was the influence of service quality management practices, marketing productivity, firm characteristics, industry competition and performance of hotels in Kenya. The study objectives were to assess ... -
Service Quality Management Practices,organizational Characteristics, Industry Competition and Performance of Insurance Companies in Kenya
(university of nairobi, 2018)The general objective of this study was to establish the effect of service quality management practices, organizational characteristics and industry competition on performance of insurance companies in Kenya. The specific ... -
Service Quality of Kenyan Online Shopping Services and Customer Satisfactions’ Levels
(university of nairobi, 2018)The emerging Internet based technologies are presenting both challenges and opportunities to the traditional retailers in Kenya. While the techno savvy entrepreneurs such as Jumia, Rupu, OLX, Pigiame, Rupu, Kilimall, Kaymu ... -
Service quality practices among commercial banks in Kenya
(School of Business, University of Nairobi, 2012)In every modern organization, service quality is a cornerstone upon which the very survival of the organization relies on. The market for quality services has become very competitive. It is no longer advantageous to have ... -
Service Quality Practices and Customer Satisfaction in Commercial Banks in Kenya
(University of Nairobi, 2015)The study set out to examine service quality practices and customer satisfaction in commercial banks in Kenya. The research was motivated by the fact that there is limited research on effect of service quality on customer ... -
Service Quality Practices and Customer Satisfaction in Taxi Companies in Nairobi
(University of Nairobi, 2016)The study was purely motivated by the fact that there’s limited research carried out in the taxi industry in Kenya at large. The concept of service quality and customer satisfaction in the taxi industry in Kenya has not ... -
Service Quality Practices in Public Healthcare Facilities in Mombasa County, Kenya
(University of Nairobi, 2013-10)Organizations have found it fruitful to improve services selectively by paying more critical attention to the service dimensions or attributes as part of a customer service management. The measure of such service dimensions ... -
Service Quality, Customer Interaction, Brand Experience and Satisfaction of International Air Travellers in Kenya
(University of Nairobi, 2023)The broad objective of the inquiry was to establish the connections amongst service quality, customer interaction, brand experience and customer satisfaction. The specific objectives were to establish the influence of ... -
Service Quality, Customer Satisfaction and Customer Loyalty in Three to Five Star Hotels in Nairobi
(University of Nairobi, 2016-10)Businesses world over, whether manufacturing or services aim at delivering core performance objectives namely; quality, time, cost and flexibility. Harrington (2000) defines quality as Meeting or exceeding customer‘s ... -
Service Quality, Customer Satisfaction and Loyalty in Commercial Banks in Kenya
(University of Nairobi, 2016)Service firms have increasingly recognized the role of customer loyalty in the creation and maintenance of competitive advantage. Customer loyalty positively influences firm performance. Keeping loyal customers is beneficial ... -
Service Recovery Strategies and Competitive Advantage of Commercial Banks in Kenya
(University of Nairobi, 2020)Service recovery strategy is achieved when customers derive value and satisfaction through the quality of service offered. When a service exceeds the previous expectations of a customer on that particular service then ...