Browsing Faculty of Arts & Social Sciences, Law, Business Mgt (FoA&SS / FoL / FBM) by Title
Now showing items 20331-20350 of 24440
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Service Quality, Customer Satisfaction and Customer Loyalty in Three to Five Star Hotels in Nairobi
(University of Nairobi, 2016-10)Businesses world over, whether manufacturing or services aim at delivering core performance objectives namely; quality, time, cost and flexibility. Harrington (2000) defines quality as Meeting or exceeding customer‘s ... -
Service Quality, Customer Satisfaction and Loyalty in Commercial Banks in Kenya
(University of Nairobi, 2016)Service firms have increasingly recognized the role of customer loyalty in the creation and maintenance of competitive advantage. Customer loyalty positively influences firm performance. Keeping loyal customers is beneficial ... -
Service Recovery Strategies and Competitive Advantage of Commercial Banks in Kenya
(University of Nairobi, 2020)Service recovery strategy is achieved when customers derive value and satisfaction through the quality of service offered. When a service exceeds the previous expectations of a customer on that particular service then ... -
Service Strategies and Competitive Advantage of Five Star Hotels in Nairobi, Kenya
(University of Nairobi, 2012)Service experience also referred to as service encounter refers to the interaction between the service provider and the customer. The consumption of a service encompasses the interaction between the consumer and the service ... -
Setting the Agenda for Conflict: Newspaper framing of referendum campaigns on the proposed constitution in referendum campaigns on the proposed constitution in Kenya
(University of NairobiDepartment of Journalism, 2006)Campaigns for the 2005 referendum on the proposed new constitution in Kenya was marked by violence, acrimony and claims of media bias. This study set out to investigate those claims and to establish whether the media ... -
Settlement patterns in Nyeri district
(Faculty of Arts, University of Nairobi, 1981)Buildings are a physical imprint of man's occupation of an area and they represent a summary of man's activities and his way of life in given circumstances. This study is aimed at presentip~ a detailed description, ... -
Settlement Upgrading: Towards Solving the Housing Problem of the Lower Income Groups in Nairobi: a Case Study of Pumwani Estate, Nairobi
(1985)Nairobi is experiencing a serious housing problem as the existing housing stock is wholly deficient, both quantitatively and qualitatively. The primary causal factor of the present situation is the inability of the ... -
Settlements, Evictions and Their Effects: the Case of Residents of Kwa Vonza in Kitui County, Kenya
(University Of Nairobi, 2016)The physical and socio-economic developments taking place in Kenya both in the pre and post devolution period are laudable. In rural areas, however these developments have displaced poor people who were eking livelihoods ... -
Seventy years of the East African Medical Journal towards safe motherhood
(School of medicine, 1993)Obstetrical and gynaecological articles related to safe motherhood published in the East African Medical Journal between 1924 and 1989 were reviewed. A total of 133 topics were published. Out of these, 84 (63.2%) were ... -
Sex work and HIV prevention efforts: a study of linkages between sex work and prevention interventions in Malindi-Coast province
(University of Nairobi, Kenya, 2010)Sex work in most countries is illegal and usually attracts a penalty for those caught. Needless to say, the trade also carries moral buggage for those practising it. They are viewed as outcasts and hence are subjected to ... -
Sexual activity and contraceptive use among adolescent women in Kenya
(Population Studies and Research Institute, University of Nairobi, 2002)The objective of this study was to examine how various socio-economic, sociocultural and demographic variables interact to affect adolescent sexual behaviour and how these interactions further affect contraception ... -
Sexual behaviour among university of Nairobi resident undergraduate Students in the era of Hiv / Aids
(School of Medicine, 2006)University students constitute a high risk group for HIV infection. This is hugely contributed by their youthful age and lack of strict regulations in institutions of higher learning leading to students engaging in ... -
Sexual behaviour in relation to awareness of HIV/AIDS among secondary school girls in Nairobi
(University of NairobiInstitute of African Studies, 1996)This study was designed to investigate sexual behaviour and awareness of HIV/AIDS among secondary school girls in Nairobi. Fieldwork for the study was conducted between October 1994 and January 1995. The schools and ... -
Sexual behaviours of medically circumcised men in informal settlements: a case of Luo men in Kibera slums
(University of Nairobi, Kenya, 2011)HIV/AIDS has remained to be a major health challenge over time despite the interventions that have been put in place. The focus on behavior change has recently been advanced to include cultural concerns and as a result ... -
Sexual debut among young women in Kenya aged 15-24 years
(Department of Population Studies & Research Institute, University of Nairobi, 2010)This study set out to investigate the socio-economic factors closely associated with adolescent age at first sex by using the Kenya Demographic and Health Survey 2008/9. The main objective of the study is to explore if ... -
Sexual harassment of women employees at Kenyatta National Hospital, Nairobi County
(University of Nairobi, Kenya, 2012)This was a cross-sectional study on sexual harassment experienced by women employees .at Kenyatta National Hospital. The study sought to describe forms of sexual harassment, perceptions of harassment by women employees and ... -
Sexual maturation and school participation for girls in rural Kenya: a case of Kasighau location, Taita District
(University of Nairobi, Kenya, 2012)The millennium development goals laid an emphasis on education, with goal number two making a commitment towards concerted efforts in achieving universal primary education by 2015. Though enrolment and access have increased ... -
The sexual offences act, 2006 and its role in enhancing access to justice for survivors of sexual violence in Nairobi
(Institute of Anthropology, Gender and African Studies, 2010-09)Survivors of sexual violence in Nairobi continue to face challenges in their quest for justice despite the existence of a law that broadly criminalises sexual offences. This study was, hence, designed to answer the ... -
Sexual Oppression Against the Maasai Woman: a Major Focus on Fgm and Forced Marriages and Their Recurrent Consequences Adversely Affecting Her Sexual Worth
(University of Nairobi, 2002)For a long time women have been regarded as second class in all societies across the world and though the problems faced by each group/society take different forms each and every woman has an issue which needs to ...
