Browsing Faculty of Arts & Social Sciences, Law, Business Mgt (FoA&SS / FoL / FBM) by Author "Tanui, Dorcas J"
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Strategies adopted by Kenya Commercial Bank Limited to improve customer service
Tanui, Dorcas J (University of UniversitySchool of Business, 2010)The purpose of this study was to investigate the customer service improvement strategies employed by KCB bank to respond to the current competitive banking environment. The true implementation of Customer Service Strategy ... -
Strategies Adopted by Kenya Commercial Bank Limited to Improve Customer Service
Tanui, Dorcas J (University of Nairobi, Kenya, 2010)The purpose of this study was to investigate the customer service improvement strategies employed by KCB bank to respond to the current competitive banking environment. The true implementation of Customer Service Strategy ...