Browsing Faculty of Arts & Social Sciences, Law, Business Mgt (FoA&SS / FoL / FBM) by Subject "Barriers, service delivery, Safaricom"
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Barriers to effective service delivery in the telecommunication sector: a study of Kenya’s Safaricom M-pesa section
(University of Nairobi, 2015-10)The study investigated the problem of effective service delivery in the telecommunication sector with specific focus on Safaricom and its subsidiary service of M-Pesa. It examined the challenges faced by M-Pesa Section ...