Browsing Faculty of Arts & Social Sciences, Law, Business Mgt (FoA&SS / FoL / FBM) by Subject "Business process outsourcing (BPO)"
Now showing items 1-3 of 3
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Application of Business Process Outsourcing Strategy in Small and Medium Food Manufacturing Firms in Kenya
(University of Nairobi, 2012-09)Business process outsourcing is the process by which organizations contract other organizations to carry out duties and activities previously internally executed. Activities mostly outsourced are non core activities. ... -
The effect of business process outsourcing on the financial performance of commercial banks in Kenya
(School of Business, University of Nairobi, 2012-08)Outsourcing is a widely used business practice for organizations that are in an effort to improve firm performance and add value to their firms. Empirical studies show that outsourcing has very limited positive impact ... -
Factors that influence business process outsourcing services by Horizon Call Centre in Nairobi, Kenya
(School of Business, University of Nairobi, 2011)As organizations redirect valuable internal skills and capabilities to high value added activities, the sourcing debate has moved from whether to outsource, to what and how to outsource. Many organizations are working ...