Browsing Faculty of Arts & Social Sciences, Law, Business Mgt (FoA&SS / FoL / FBM) by Subject "Customer expectations"

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    • Perceived service quality:The case of mobile phone services 

      Maina, Peninnah M (School of Business, University of Nairobi, 2001-09)
      This study was conducted to achieve three objectives; compare customers expectations and perceived performance, compare customer's expectations and management perceptions of customers' expectations and to compare the ...