Browsing Faculty of Arts & Social Sciences, Law, Business Mgt (FoA&SS / FoL / FBM) by Subject "Enquiry"
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Adoption of the Automated Bill Enquiry and Bill Payment System by Customers of the Kenya Power and Lighting Company in Kisumu
(School of Business, 2012-12)The importance of adoption of any automated services should not just be looked at how it leads to improvement in service delivery but also how quickly it is accepted by customers. KPLC in December of the year 2008 introduced ...