Browsing Faculty of Arts & Social Sciences, Law, Business Mgt (FoA&SS / FoL / FBM) by Subject "International Organization for Standardization 9001 Certification and Service Delivery in Government Ministries in Kenya"
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International Organization for Standardization 9001 Certification and Service Delivery in Government Ministries in Kenya
(University of Nairobi, 2018)Quality Management System (QMS) is an approach to control and direct operations to better manage an organization whereas customer satisfaction is the level of a person’s felt state as a result of comparing a product’s ...