Browsing Faculty of Arts & Social Sciences, Law, Business Mgt (FoA&SS / FoL / FBM) by Subject "Perceived"
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Perceived effectiveness of customer care representatives training at Safaricom Limited
(School of Business, 2012-11)The topic of the study is the perceived effectiveness of customer care representatives training at Safaricom limited. Customer management has over the years played a key role in attracting and retaining customers. In a ... -
The perceived relationship between organizational culture and employees’ job satisfaction at Kenya Commercial Bank
(School of Business, 2012)The purpose of this study was to establish the perceived relationship between the organizational culture dimensions and job satisfaction among KCB employees in Kenya in view of the culture transformation programme that ...